LMS Support Specialist

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

GP Strategies Corporation is seeking an LMS Learning Advocate. For this role, you can work remotely.

Job Summary:

SUMMARY: The LMS Learning Advocate should have in depth knowledge of the LMS and will serve as an escalation point for customers.

Responsibilities:

• Maintains Learning Management System (LMS) to include basic troubleshooting and fixing user issues through answering questions and troubleshooting problems for end users by email, MS Teams or live screen share.
• Creates, revises, and modifies learning activities in the LMS including item, scheduled offerings, assignment profiles, attendance status, curriculum management, exam creation, standard reporting, assign training
• Upload online content
• Create Level 1, 2 and 3 Evaluations
• Respond to all client queries via email in a timely manner and follow up with appropriate colleagues and peers as necessary to resolve any issues
• Ensure all Content and Learner transactions are processed in accordance with the Client or GP Strategies policies and procedures
• Achieves established service level agreement (SLA) metrics
• Achieves established 99.9% accuracy rate for all administrative tasks

Qualifications:

• Prior experience as an LMS Administrator or equivalent role.
• Strong technical aptitude with the ability to absorb technical processes and apply them quickly.
• Working knowledge of Microsoft Office, MS Teams, Excel, Word, PowerPoint is required.

We are seeking candidates who possess the following capabilities:

• Aptitude to learn software, operating systems and applications
• Detailed oriented with analytical thinking ability
• Helpdesk, administration and/or customer service type background
• Ability to work independently and in a global team setting, while managing competing priorities.

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.