Order Desk Analyst

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid parental leave
• Paid sick time
• Parental leave
• Vision insurance

Are you a passionate innovator looking to harness the power of technology to do more good? You’ve come to the right place. At Bonterra, our purpose is to power those who power social impact. To that end, we serve the people who make social good possible—the doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations.

As the second-largest and fastest-growing social good software company in the world, Bonterra brings together leading solutions from CyberGrants, EveryAction, Network for Good, Social Solutions, and their respective entities. By bringing our intuitive technology and expertise together, Bonterra will enable unprecedented connectivity between social good organizations and their community of supporters and constituents. This will reshape philanthropic giving, empower digital transformation, and bring the social good sector the technology it needs to accelerate lasting social change.

What You’ll Do

• Support multiple departments of the business via internal case system regarding issues/enhancements with multiple instances of Salesforce and integrated tech stack
• Maintain data integrity efforts and continued hygiene of our operations.
• Serve as a sales point of contact for pricing, approvals, quoting, customer billing and troubleshooting of deal issues.
• Partner with cross-functional teams including Sales, Professional Services, Finance, and Legal to address business needs and requirements in processing sales orders.
• Develop best practices that align company data quality and process with company initiatives.
• Ensures compliance with company revenue recognition and bookings policies for booking and provisioning and deactivation of orders.
• Manage updates to contract/agreement templates stored in CRM systems.
• Provides ongoing support for training and sales enablement.

Requirements

• Ideally 1-2 years CRM (Salesforce), Quoting administration (Salesforce CPQ), and/or Orders Processing experience (open to PandaDoc, Octiv, and/or Docusign)
• Ability to sift through large amounts of data, remain focused on tasks at hand, and execute workable solutions to push the business forward
• Ability to analyze and problem solve complex challenges with a bias towards business success
• Ability to learn, work, and adapt in fast-paced, dynamic environment with confidence
• Excel or Google Sheets experience
• Strong sense of urgency, including the ability to meet or exceed deadlines and set priorities
• Available to work a full time, 40hr/week schedule

Compensation
The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity.

US base salary range: $56,300 - $101,400

Our Culture:

Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.

• Our comprehensive and competitive benefits include:
• Generous Flexible Time Off (FTO) Policy
• Equity for ALL regular, full-time employees from individual contributors to management - share in our success!
• Up to 15 paid company holidays including some commemorating social justice events and self-care
• Paid volunteer time
• Resources for savings and investments
• Paid parental leave
• Paid sick leave
• Health, vision, dental, and life insurance with additional access to health and wellness programs.
• Opportunities to learn, develop, network, and connect

We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.