Patient Care Representative

Benefits

• Dental insurance
• Health insurance
• Paid time off

Midi is seeking a Patient Care Representative to join our growing healthcare start-up. We are seeking someone who has empathy and compassion for supporting women 40+.

Pay: $18-20/hour
Status: Full time, benefited, employed (W2)
Hours: Saturday-Wednesday, 8am-5pm Pacific Time
Responsibilities:

• Answer high volume patient inbound calls
• Resolve patient concerns, including technical support and complaints
• Triage patient calls using the patient portal (athenaHealth) or Zendesk when necessary

Skills:

• Ability to maintain a high level of professionalism and calm
• Ability to manage competing priorities
• Self-starter

Minimum Requirements:

• 5 years providing a high touch patient experience
• 2 years Zendesk experience
• 2 years Athena experience
• 2 years Google Workplace experience (required)
• Strong and professional verbal communication skills
• Strong and professional written communications skills
• Strong, reliable internet and quiet, distraction-free workplace

What we offer:

• Opportunity to join a growing start-up at the ground level
• Health, dental and paid time off
• 100% remote environment