Patient Financial Service Representative (FT)

Patient Financial Services Representative

Hollis Cobb, a leader in the Revenue Recovery Industry is currently seeking Patient Financial Services Representatives who have worked in a Hospital setting.

Essential Duties and Responsibilities:

• Some of the responsibilities are, but not limited too;Maintain a high volume of inbound calls,
• Researching and responding to billing questions and inquiries.
• Negotiating payments on patient account balances, and communicates hospital financial policies to patients and identifies patients who need financial assistance.
• The ideal candidate will have previous experience;
• Working in a hospital and call center environments,
• Retains thorough understanding of insurance, and follow-up to secure reimbursement of claims.

Knowledge, Skills & Abilities:

• Must be able to read and interpret an EOB
• Self-motivated, self-directed with strong organizational, written and communication skills
• Working knowledge of HIP
• Knowledge of Medicare, Medicaid
• Knowledge of other contract payers (HMO, PPO)
• Exceptional organizational skills and attention to detail required
• Intermediate computer skills using Microsoft Word, Excel
• Communication that demonstrates the ability to deliver a concise message with clear receptivity
• Sensitivity to our client’s needs and matching our performance to deliver results

Education and Experience:

• High School Diploma
• 1 year experience working with Medicare, Medicaid, and other commercial payers (HMO, PPO)
• 1 year of healthcare registration, collections, billing, or insurance experience Epic preferred

CPAR, CHAA and CFC Certifications preferred