Process support asssociate

Program Support Associate

Aceolution is hiring Program support associate in US to support the management of client’s Arts & Culture’s Partners (“A&C Partners”).

This is a part time role.

A&C partners are 3rd-party cultural institutions that have signed a Content Hosting and Services Agreement to use A&C platform. The objective is to bring their content to the platform and make it accessible to a global audience.

Program support associate must have substantial knowledge and 1 to 3 years of experience in the cultural field (eg. Museums, art exhibitions, galleries etc.) in different countries.

This job consists of the following missions:

1. A&C Partner Content Coordination (Acquisition, Curation and Publication)

The core mission of the Program support associate is to support A&C Partners in the management of their content on clients Arts & Culture platform.

Tasks include:

· Onboarding the partner to the Content Management System for them to autonomously manage their collection on client’s Arts & Culture via their Dashboard and available Help articles.

· Handholding A&C Partners through the standard partner lifecycle which consists of:

· The ingestion phase (or Item Management)

· The curation phase (or Exhibit Curation):

· The publication phase (or Publishing Options):

· Troubleshooting any error/issue preventing A&C Partners from using the platform in a timely manner.

· Reporting progress and project status and potential escalation to the SPOC in a timely manner

· Optional: working with Operations Teams to coordinate all operations to digitize the partner collection.

2. Partner Content Amplification:

The second mission of the Program support associate is to support A&C Partners in the amplification of their content on the day of its publication and/or on later occasions detected by the partner or Client’s team.

3. Prospects coordination:

The third mission of the Program support associate is to grow the number of A&C Partners and related content via new Prospects. This mission can involve occasional travel to a prospect’s location.

Job Type: Part-time

Schedule:

• 4 hour shift

Experience:

• process associate: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)