Product Lead

Summary of Position

In this role, you’ll connect deeply with our users and translate their needs into our next generation of features and services. You’ll shepherd the end-to-end experience that supports members in their health journey, and lead teams through every phase of the product process. You’ll have the benefit of joining in a period of astronomical growth and the opportunity to positively impact the lives of millions of people globally.

If you’re our ideal candidate, you have a 8+ year track record of hands-on, user-focused product management experience developing mobile and web products that delight users and drive measurable user outcomes. Your products have directly contributed revenue to the B2C or B2B2C businesses where you’ve worked. You have built and launched new products from scratch and thrive on the challenge of finding product-market fit. You love solving new, high-impact challenges, and you bring passion, empathy, creativity and analytical insight to your work, your team and your company.

Essential Duties and Responsibilities

This is a highly-collaborative, extremely fast-paced, innovative environment where you’ll find your excitement building as you’re both challenged and gratified by progress, every day.

• Perform research and lead stakeholder and customer interactions to identify product needs and learn about current-state systems and market trends.
• Manage a prioritized product roadmap that addresses product needs and aligns with overall company objectives.
• Communicate progress on initiatives to various levels of the organization, including timelines, progress reports, status tracking, risk analysis and release notes.
• Spend a portion of your time as a highly experienced individual contributor while leading and coordinating with product managers who support related projects.
• Collaborate with technical counterparts to develop requirements, and to proactively manage and prioritize the product backlog, release plans, and sprint backlogs according to business value, complexity, and expectations
• Complete product documentation and summary material, including workflow diagrams and product guides
• Keep stakeholders involved by gathering input and communicating progress; demo incremental functionality internally to impacted areas
• Provide Product support for build vs buy decisions and identify and evaluate vendors to meet clinical tooling needs when necessary, including creating and facilitating structured RFI/RFPs.
• Establish KPIs to track and measure product success, clinical efficiency, and future development opportunities
• Support other large-scale Product Development activities, as directed by the senior team
• Work closely with the Product Management team and stakeholders to understand and fulfill the product vision and roadmap
• Manage key project risks and issues, including appropriate escalation to Product Manager and Executive sponsors as needed
• Work collaboratively with the appropriate Clinical, Business and/or IT leads to track implementation (including UAT,
• Deployment, sign-off of documentation, etc) of requirements
• If business ownership “gaps” are identified, this role may be asked to fill those gaps until the correct business owner can be identified and trained
• Support internal departments such as sales, client management, clinical operations, operations enablement, and marketing with necessary product knowledge

Qualifications Required for Position

• Bachelor’s degree required in Computer Science, Business or equivalent; MBA preferred
• 8+ years’ experience in Product Management
• 2+ years’ experience in a health technology, healthcare operations, or equivalent healthcare setting
• Previous experience working with Agile software development teams and Agile development tools such as JIRA, Confluence
• Working knowledge of with healthcare industry standards including EDI standards for eligibility and data exchange.
• Experience working with geographically distributed and remote teams
• Expertise in relevant business software (Teams, Excel, PPT, etc)
• Exceptional written and oral interpersonal communication skills.
• Strong time management, prioritization, and organizational skill; Project Management experience preferred
• Direct hands-on experience with writing user stories, grooming backlogs, and coordinating/prioritizing conflicting requirements.
• Strong customer orientation, with a data driven decision making approach
• Ability to translate metrics into business decisions of importance and priorities
• Comfortable with change and uncertainty
• Comfortable working independently and communicating through multiple levels in the organization

Job Type: Contract

Pay: $57.00 per hour

Schedule:

• 8 hour shift

Application Question(s):

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)? yes/no

Education:

• Bachelor's (Required)

Experience:

• Product management: 8 years (Required)
• Healthcare: 2 years (Required)
• Jira: 3 years (Required)
• Confluence: 3 years (Required)