Program Manager

Benefits

• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Life insurance
• Paid parental leave
• Paid time off
• Parental leave

 
Remote (U.S.)
Posted: 08/14/2023
Employment Type: FTE
Job Description

At JDA TSG, we equip many of the world’s major brands with top-tier specialized talent, business process expertise and innovations which drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit (culture add) and can make a difference from the very start. We have established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.

We have an immediate opportunity for an experienced Program Manager (PM) to join our team, supporting a critical client initiative. This is a full time, Salaried position with great benefits, working 100 % remotely in the U.S. The PM will oversee a team of remote business tax professionals supporting individual and SMB customers through scheduled calls. Prior experience managing a remote team where you were the POC to a customer is required.

Salary: $80,000

Travel: Position is remote, in the U.S. travel is not anticipated in the position

Core accountabilities:

• Manage a remote team of U.S. based business tax professionals to deliver World class services to SMB customers
• Act as the primary POC in servicing the customer, navigating the landscape between client and outsourced partner
• The OM will implement the operational framework used to stand up a new program and ensure team attainment of all SLA’s and KPI’s
• Onboard new hires, support them to ensure delivery of top box service with every customer interaction
• Keep team morale high, reduce attrition, and drive innovations to improve team performance
• Ensure team members maximize their potentials by providing coaching as needed
• Implement business policy updates through training and change control processes
• Ensure team compliance through audits of expense reporting and required approvals
• Analyze daily/weekly/monthly performance management data

The experience you need to thrive in the role:

• Standing up a new program from pilot to run state with limited supervision
• 3 years Program Operations Management, supporting remote teams of 15+
• Managing client relationships as the primary POC
• Scaling new programs from pilot to run state, and meeting targeted milestones and deliverables
• Developing and implementing process improvements for remote teams
• Motivational leader who inspires and helps team members improve their performance by coaching and supporting them day in and day out
• History of innovation where you can illustrate real world examples of your impact to an organization and the associated benefits of these contributions
• Highly organized, a hawkish eye for attention to detail

About JDA TSG:

Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.

Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization.

Benefits and Perks:

• Healthcare - Comprehensive coverage for you and your family
• Employee Assistance Program - Get support when you or your family need it with counseling and coaching
• 401K with company match
• Paid time off
• Paid parental leave
• Volunteer Day Off
• Life insurance - Protect your loved ones and their future
• Business travel accident insurance

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.