Relationship Manager | Spanish / English

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Full job description

Responsibilities

• Establishing and maintaining strong relationships across teams and with staff/clients;
• Maintenance and support of existing clients. Keeping good relationships and loyalty of clients to our company through highly professional communication skills;
• Processing of incoming client requests in English/ Spanish and gathering maximum possible information to resolve an issue maintaining a minimal response time;
• Negotiations about the project, payment and contract conditions tracking.
• Work independently on a problem using existing knowledge base and access to systems;
• Co-ordinate of resolving system and application issues;
• Managing and upholding the troubleshooting escalation process;
• Determine when a problem is beyond the current level of competence and needs to be escalated to the next level for further resolution.
• Provide reports to the management

Requirements

Obligatory

1. English / Spanish + Portuguese is a bonus
2. Communication skills ( soft)
3. Experience in servicing client. / working with people
4. Ability to handle challenges in a preferable way

Conditions:

• Reliability: official employment from the first day, guaranteed bonuses (13th Salary), bonuses, annual employee review (salary review or bonus, feedback on work results);
• Stability: our clients are in different countries, therefore we are ready for any changes in work of any country;
• Development: a lot of projects and products, which means increasing expertise in working with different technologies, or even switching to completely new ones for you within the company;
• Active corporate life: we participate in thematic conferences and forums in our cool sphere of business, corporate parties in the best restaurants of the city with participation of stars, etc;
• Comfort: Offices are in different countries, so after a year of hard work, you have the option to move from one country to another, or to relocate. You can work from anywhere in the world.

Job Type: Full-time

Pay: From $1,250.00 per month

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities
• Performance bonus

Travel requirement:

• No travel