Remote Claims Support Specialist

Benefits

• 401(k)
• 401(k) matching
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Prescription drug insurance
• Referral program
• Vision insurance

Position Summary: We are looking for a Claims Support Specialist to join our team. Performs administrative tasks and activities to support Latitude's claim handling teams. This is a full-time remote position.

Example Responsibilities/Tasks:

• Order Reports - order police reports, fire reports, or public record searches when requested. File reports when received.
• Client System Updates - obtain information or documents from client systems and/or load Latitude information into client systems.
• Mail - open, sort and distribute inbound mail, handle overnight shipping and outbound mail.
• Office Support - monitor and maintain appropriate levels for office supplies, equipment and other materials.
• Complete light kitchenette cleaning and organization. Print labels, handle postage and perform other general support.
• New Claims Entry - enter new claim information into Latitude Systems when received from clients via email or another channel.
• Telephone - answer phone, answer basic questions, take messages or transfer callers to other departments or employees.
• Documents - process documents; receive, sort, maintain and update filing. Scan, sort, fax and photocopy information to maintain digital files. Work with spreadsheets and company systems to process and maintain records.
• Projects - complete support projects when assigned.

Competencies:

• Organization and Time Management - organize work and time to be productive and efficient.
• Attention to Detail - follow directions and process work accurately and completely.
• Autonomy - work independently and with minimal supervision.
• Flexibility - respond to changing assignments and situations, such as reprioritizing work and switching between systems throughout the day.
• Consistency - perform steadily and complete work reliably.

Required Qualifications:

• High School Diploma
• 1 year experience in an office setting
• Read, write and speak English
• Microsoft Office applications
• Type 45+ wpm
• Employment is contingent upon the employee maintaining adequate bandwidth for their home Internet as determined by Latitude's IT department. A wired Internet service provider and a wired workstation network connection is preferred and may be required.

Preferred Qualifications:

• Associates Degree
• Data entry experience
• Insurance industry experience

We understand that benefits and perks are important to you. As a full-time team member, you'll enjoy:

• PTO for use on the ninetieth day after your date of hire
• 8 paid holidays
• 401(k) Plan with matching contribution
• Company contribution towards Internet expenses
• Medical (BCBS/PPO), Dental, Vision, and Prescription coverage on the first of the month following 30 days of employment
• Long and Short Term Disability Insurance at no charge to you
• Life insurance at no charge to you
• HSA (Health Savings Account)
• Employee Referral bonus
• Employee Assistance Program at no charge to you
• Working Advantage, a nation-wide discount program, at no cost to you
• Fin-Fit, a financial wellness program, at no cost to you
• Training courses to develop your skills

Benefits are administered according to the terms and conditions of our plans and policies and are subject to change.