Remote DME/HME Quality Assurance Audit Analyst

ACU-Serve is one of the top 100 fastest growing companies in Northeastern OH and over 30 years, ACU-Serve has earned a reputation as the most trusted HME/DME and Home Infusion billing and collection service in the industry. The company’s offerings allow clients to streamline billing processes and comply with the ever-changing federal and insurance industry regulations, to collect more, faster. With our “Office in a box” strategy we have found a way to successfully hire and manage employees from anywhere regardless of location and train them to be a part of our fast-growing team.

POSITION SUMMARY:

The QA/Audit Analyst is responsible to perform quality reviews for both pre-pay and post-pay audits as well as Quality Assurance reviews of orders prior to delivery and/or confirmation according to established guidelines that assist management in monitoring the quality, consistency, and effectiveness of business processes, procedures and related SOP’s. Address ongoing questions, issues and escalations from both ACU-Serve employees as well as our clients and provide clear answers and easy access to training and other resources and educational material that can answer these issues. Help to develop and organize a database of information and resources to ensure ease of navigation and interpretation and maximum clarity for both ACU-Serve employees and our clients.

DUTIES & RESPONSIBILITIES:

• Perform quality reviews for both Pre-Pay and Post-Pay audits as well as the client’s orders prior to and/or confirmation, according to established guidelines, that assist management in monitoring the quality, consistency and effectiveness of business processes, procedures and related tools. Specifically:
• Follow defined audit processes in conducting quality reviews;
• Keep current on new coding and billing guidelines, federal and state initiatives;
• Ensure the consistent use of current codes, correct information, documentation and departmental procedures by monitoring their use and identifying any deficiencies;
• Prepare summaries for management of quality review results, including basic analysis of identified deficiencies;
• Reduce quality related errors by making recommendations to increase the efficiency of operations.
• Review medical records to determine compliance with payer medical necessity guidelines.
• Draft appeals and prepare audit response letters to prepayment and post payment audits.
• Assist with policy, procedure development and implementation as it relates to the claim review processes.
• Review coding variances including supporting documentation, review of old and new procedure codes, consult and collaborate Director of Compliance as necessary.
• Prepare supporting documentation as necessary.
• Based on audits and claims reviews, prepare supporting documentation requests for configuration changes to ensure that configuration mirrors provider contract.
• Keep current on new coding and billing guidelines, federal and state initiatives. Educate other departments on new/changes to regulations as necessary.
• Coordinate recoupment efforts with Director of Compliance due to billing errors and over payments.
• Respond to provider inquiries regarding recoupments in writing and/or verbally when necessary.
• Perform departmental quality audits.
• Produce and deliver monthly a summary report of changes to the Director of Compliance; include relevant source documents.

QUALIFICATIONS & EXPERIENCE:

• Must have knowledge of payor requirements for billing, auditing, and/or contracting with a strong background of
• Medicare LCD requirements; and
• Excellent written and verbal communication skills; and
• Must have knowledge of word, excel, and power point; and
• Demonstrated ability to develop strong business partnerships and relationships with payors; and
• Work closely with other internal customers.
• Strong knowledge of anatomy, physiology, and medical terminology preferred.
• Knowledge of Complex Rehab requirements a plus.

PHYSICAL EFFORT:

Work time will be spent sitting approximately 90% of the time, standing and walking approximately 10% of work time. PC Keyboarding will constitute approximately 80% of work time. May require some travel.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
This is a remote work opportunity. ACU-Serve is able to allow our staff to work in the comfort of their own home office, rendering COVID-19 protocols unnecessary!

Work Location: Remote