Remote Inbound Customer Service Rep. - Corona, CA

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Company Name:

ARS-Rescue Rooter Overview:

AMERICAN RESIDENTIAL SERVICES, a national leader in residential and commercial plumbing and HVAC services, is seeking INCREDIBLE Inbound Customer Service Representatives to join our Corona CA, Call Center. A qualified candidate must have the ability to work in a fast paced environment while being self-motivated to provide exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and be receptive to constructive coaching and feedback.
 

***THIS IS A REMOTE ROLE BUT YOU MUST BE LOCAL OR IN CLOSE PROXIMITY TO COMMUTE TO OUR CORONA, CA BRANCH FOR THE INTERVIEW, ONBOARDING, TRAINING AND POTENTIALLY FOR MEETINGS IN THE FUTURE.
This position is for full time employment and does require evenings and weekends. Service industry experience highly preferred!
Available shifts:
11am - 7:30pm
12pm - 8:30pm
1pm - 9:30pm
PAY: $16 - $18/HR
What ARS/RR can offer YOU:

• GREAT HOURLY PAY AND MONTHLY INCENTIVES!
• WORK FOR A COMPANY WITH NATIONAL PRESENCE!
• WE OFFER YEAR ROUND WORK (RECESSION/COVID PROOF INDUSTRY)!
• ON-GOING TRAINING AND CAREER DEVELOPMENT OPPORTUNITIES!
• A COMPREHENSIVE BENEFITS PACKAGE (including):
• Comprehensive benefits package including medical, dental, vision & life insurance
• $5 a week medical plan option with Health Saving Account and annual company contribution
• Employer paid Telehealth benefits with virtual doctor visits from day one
• 401(k) plan with company match
• Paid time off and paid holidays
• Quality, comprehensive training programs
• Opportunities for advancement
• Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)
• Opportunity to give back to your community through partnership with St. Jude Children’s Research Hospital, The Tim
• Tebow Foundation, ARS Cares Program, and More!

Responsibilities:

• Answering inbound calls
• Scheduling appointments
• Making outbound calls
• Addressing customer concerns
• Working with dispatchers, managers, and technicians to provide excellent customer service
• Provide timely response and feedback to the customer regarding inquiries or maintenance agreement schedules

Qualifications:

• 2 or more years of call center customer service experience required.
• Willing to sit for long periods of time
• Flexible schedule - position requires working evenings, weekends, and holidays
• Must be at least 18 years of age
• High school diploma or GED equivalent

If you are self-motivated with a great work ethic and the ability to provide excellent customer service we want you on our team!
Apply online https://careers-ars.icims.com/jobs/seach o
 

We require background checks and drug tests on all employees. American Residential Services will consider qualified applicants in a manner and in compliance with the California Fair Chance Act (AB 1008).
ARS/Rescue Rooter - Making it work! Making it right!
We are an equal opportunity employer
AA EOE M/F D/V