REMOTE - MSFW Bilingual Customer Service Representative

Benefits

• 457(b)
• Health insurance
• Life insurance
• Paid parental leave
• Paid time off
• Parental leave
• Vision insurance

Primary Location : United States of America-OHIO-Sandusky County-Fremont
Work Locations : OMJ Sandusky County 2511 Countryside Drive Fremont 43420
Organization : Job & Family Services
Classified Indicator : Classified
Bargaining Unit / Exempt : Bargaining Unit
Schedule : Full-time
Compensation : 22.02
Unposting Date : Sep 6, 2023, 10:59:00 PM
Job Function : Customer Service

Agency Contact Name : ODJFS Workforce Administration Team
Agency Contact Information : [email protected]
REMOTE - MSFW Bilingual Customer Service Representative

(230007RA)
Job Duties 

REMOTE - Bilingual Migrant and Seasonal Farm Worker Outreach Specialist

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Public Assistance
• Workforce Development
• Unemployment Insurance
• Child Protective Services
• Adult Protective Services
• Adoption
• Childcare
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Agency Mission

To improve the well-being of Ohio's workforce and families by promoting economic self-sufficiency and ensuring the safety of Ohio's most vulnerable citizens.

Our Vision

To be the nation's leading workforce development and family support system.

Our Values

Accountability, Innovation, Teamwork, Integrity, and Compassion

Office of Workforce Development

Building Ohio's Workforce. Creating Innovative Solutions. Promoting Economic Independence and Growth.

What You’ll Do

• Travel to Agricultural employer worksite to do outreach to employer and migrant and seasonal farm workers
• Providing MSFW's and employers with OMJ center services on-site at agricultural employers/temp housing
• Disseminating and gathering information via fliers and/or surveys to agricultural employers and MSFW's
• Assist employers with job orders, including the Agricultural Recruitment System
• Update travel log for use of state-owned vehicle (or expense reports for non-state-owned vehicles)
• Data entry into ARIES from prior employer or job seeker outreach.
• Complete any apparent violation or complaint forms (if any occurred)
• Update outreach logs.
• Checking MSFW inbox for alerts from job seekers or employers and following up
• Phone follow-up with agricultural employers (using agricultural employer list) for preparation for up-coming season
• Data entry into ARIES from prior employer or job seeker phone contact.
• Answering live calls from MSFW hotline and following up on voicemails.
• Planning and setting up future phone contact (or potential outreach) for the next week and enter data in the outreach log and calendar.
• Compile monthly report data for SMA monthly report.
• Complete any mandated trainings, IPPs, Meetings, misc. tasks.
• Assist PDS/PDM with system innovation efforts.
• Enter daily hours into Kronos

Schedule:

• This position is considered 100% remote. However, during peak season there is an expectation of travel 4 days a week within the assigned region
• Regular hours are 8:00 am – 5:00 pm, however a flex schedule may be available based upon operational need, between the hours of 7:00 am and 6:00 pmo Peak Season (Appx end of Feb to beginning of Oct)
• 4 days a week travel to agricultural employer worksites to provide on-site services to employers and MSFW’s
• 1 day a week remote (at home)
• Non-Peak Season
• 5 days a week remote (at home)

Travel:

• During peak season there is an expectation of travel 4 days a week within the assigned region.
• Regular hours are 8:00 am – 5:00 pm, however a flex schedule may be available based upon operational need, between the hours of 7:00 am and 6:00 pm
• Peak Season (Appx end of Feb to beginning of Oct)
• 4 days a week travel to agricultural employer worksites to provide on-site services to employers and MSFW’s
• 1 day a week remote (at home)
• Non-Peak Season
• 5 days a week remote (at home)

Qualifications 

Necessary Skills:

• Proficiency in Microsoft Office Suite (specifically Excel and PowerPoint).
• Strong interpersonal skills.
• Ability to have difficult conversations.
• Self-motivated team player that will work independently while adhering to all policies and agency guidelines.

The following are the minimum qualifications for this position. For further consideration, applicants must clearly identify how qualifications are met within the education or experience sections of the application.

Option 1:

• Ability to add, subtract, multiply & divide, calculate fractions, decimals & percentages, & read, speak & write common English vocabulary
• AND 12 months training or 12 months experience in office practices & procedures
• AND 3 months training or 3 months experience in interviewing or questioning customers to solicit pertinent information in order to provide certain services
• AND 3 months training or 3 months experience in public relations/customer service
• AND demonstrate skill to type data accurately using personal computer keyboard with typing speed of 25 net words per minute
• AND demonstrate proficiency in using personal computer with windows application of 3.1 or equivalent
• Must provide own transportation
• In addition to preceding, applicants for positions in telephone registration centers must demonstrate ability to respond effectively to continuous succession of timed telephone calls to gather information while simultaneously entering data into computer system using personal computer keyboard with windows application of 3.1 or equivalent.

OR Option 2:

• The equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 29. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $22.02 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

What’s In It For You

We offer our employees a sustainable lifestyle that includes a flexible work life balance making our agency a great place to work!

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website. Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the Ohio Med PPO plan. For more information, check out the 2023-24 MyBenefits Guide Online flipbook or PDF copy and see pages 8-9 for costs.

Dental, Vision and Basic Life Insurance

• BU Statement: Dental, vision and basic life insurance premiums are free after one year of continuous service.

Time Away from Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Paid Childbirth/Adoption leave

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. As a new employee, you will be automatically enrolled into Ohio Deferred Compensation unless you opt-out within 90 days of hire date. Visit the Ohio Deferred Compensation website for more information.

Supplemental Information

EEO Statement

Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. To request an ADA reasonable accommodation, please email Shauna K. Hooks [email protected].

Telework Policy

ODJFS may require occasional in-person meetings for training or other operational needs. You will have access to ODJFS shared workspaces, if needed. Employees are required to sign a teleworking agreement upon their first day. Schedules are subject to change based on the agency’s operational needs. Telework is considered a privilege and agreements are reviewed annually.

NOTICE: This posting contains supplemental questions that will be used to assess proficiency in the minimum qualifications. Please provide complete, clear, and detailed responses to each question.

Background Check Information 

The final candidate selected for the position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal conviction(s) will be made before excluding an applicant from consideration.

Status of Your Submitted Application

To check the status of a job application, sign-in to your profile and click on the "My Jobpage" tab to view completed submission. Check Job Status, and Submission Status, to see if there are any changes in status and View Email Messages to see if email correspondence was sent. We will correspond with applicants if they are selected for an interview.