Remote Pharmacy Navigator- Minnesota Only

Equivalent Experience
Description:

Position Description

This position is responsible for supporting members as they navigate through their pharmacy benefits. Responsibilities include providing proactive member engagement to assist with pharmacy gaps in care, adherence concerns, costs, benefit optimization, and other initiatives. Coordinate care for those with non-optimal medication use. Collaborate with departments, vendors, and other external parties to refer to additional services when needed. This role requires strong communication skills and the ability to assimilate information and data from multiple sources.

• Develop and maintain an understanding of pharmacy benefits, authorizations, the pharmacy landscape, departmental changes, and organizational initiatives to provide pharmacy-related coordination of care for members
• Work directly with members via phone, email, or other applicable means, to resolve issues, assist with concerns, and provide education and rationale for decisions. Work directly with customer services, pharmacies, providers, care coordinators, vendors, and other stakeholders to optimize care. Document interactions according to internal policies.
• Review internal reporting to identify members that may benefit from outreach, education, and benefit optimization.
• Respond to internal inquiries, questions, concerns, and referrals.
• Escalate clinical concerns to pharmacist staff members when necessary. Support clinical pharmacists with scheduling medication management visits and acquiring necessary documentation to support clinical work.

Skills:

Outbound calls, Pharmacy Technician, Pharm Tech, Customer Service, Data Entry, Microsoft suite, Call center, Microsoft office

Top Skills Details:

Outbound calls,Pharmacy Technician,Pharm Tech,Customer Service,Data Entry,Microsoft suite

Additional Skills & Qualifications:

• Education
• BA/BS preferred; demonstrated experience may be considered in lieu of degree. Pharmacy Tech CPhT preferred.
• Required Experience
• Two years of experience in a healthcare setting.
• Preferred Experience
• Pharmacy technician experience in a clinical or managed care setting. Experience with project coordination and customer engagement. Strong knowledge of MS office products. Bilingual proficiency preferred.

Experience Level:

Intermediate Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.