(Remote) Support Services Representative

A small, high-volume office-based sales and distribution company headquartered in the Midwest is looking for an extremely fast-learner capable of working in a remote setting as a Full-Time Support Service Representative. This is not a call center position. Normal in-office business hours are Monday through Friday, from 8am – 4:30pm CST, and all remote team members will be required to work within these hours. Candidate does not need to reside in state where company is located.

As a member of our team, you will assist our customers via email and phone. Tasks may include, but are not limited to: processing customer orders, assisting our suppliers by working as a liaison with our customers, receive and address any problems that may arise, respond to general inquiries, and assist fellow team members as needed. As a result, the candidate must be able to work independently, handle frequent incoming phone and complex electronic orders from customers, as well as other miscellaneous requirements for customers and suppliers.

Preferred Qualifications:

• Have an environment conducive to work remotely without interruption
• Be willing and able to retain dense information
• Take initiative
• Work independently
• See things from the 30,000’ view and understand how seemingly small decisions affect that view
• Write well
• Have good internal and external communication skills
• Have a positive attitude
• Use proper grammar and appropriate punctuation
• Multi-task
• Meet deadlines
• Be ethical, honest, punctual, friendly, and focused.

At a minimum, these are all standards candidates should be prepared to answer and provide examples of in any subsequent interview.

Required Qualifications:

• Basic Computer & Phone Skills
• A familiarity in standard Microsoft Office products such as, Excel, Outlook, Word, etc.
• Minimum experience using QuickBooks
• Be able to work in a remote setting independently and productively

Employee Benefits:

• Medical benefits available to qualifying full-time team members after probation period.
• Remote and In-Person training will be provided
• All computer and phone equipment required to work remotely will be provided.

Please forward your resume, including wage requirements. Should you choose not to include your wage requirements, either within your emailed response or on your resume, your information will not be evaluated.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)