Representative, Scheduling

Job Title: Representative, Scheduling

Company: Acclara

Department: Patient Solutions

Leader: Supervisor, Patient Solutions

FLSA Status: Hourly/Non-Exempt

Work Location: This position is remote within the U.S.

Travel: No travel required

Compensation: $15.00 - $20.14

OVERVIEW

The Scheduling Representative is responsible for interacting with patients to gather information necessary for accurate scheduling and arrival/check-in.

Responsibilities include:

• Answers incoming calls and establishes a positive first impression with patients and physicians
• Responsible for accurately scheduling and re-scheduling patient appointments
• Successful scheduling includes, but not limited to, exhibiting proficiency in scheduling appointments according to practice guidelines, verifying authorizations and referrals, performing key user duties with minimal errors
• Accurately documents patient to provider communication, assessing urgency and escalating as appropriate
• Determines where call needs to be forwarded and makes disposition of all calls that arrive at the practice
• Maintains and updates patient demographic information accurately to computer database
• Takes messages from physician line and returns calls or redirects as needed
• Other duties as assigned

QUALIFICATIONS

• High school diploma or equivalent
• 1-year previous experience in a clerical position in a healthcare setting or physician office
• Reliable attendance record
• Experience with health insurance and medical terminology a plus
• Excellent verbal, written, listening, and interpersonal skills
• Works effectively with team and others and demonstrates flexibility in job duties to further promote department goals
• Demonstrated excellent customer service skills to meet/exceed patient and client needs
• Computer literate/able to use basic functions of a computer
• Detail orientated and well organized with focus on accuracy and quality
• Basic math skills
• Positive attitude with ability to perform under pressure in a calm and professional manner
• Ability to type 40 WPM

 Preferred Qualifications:

• EPIC experience highly desirable

Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below are the physical requirements required while performing the duties of this job.

• The employee is regularly required to: stand; sit; talk; hear; use hands and fingers to operate a computer and telephone keyboard; and reach, stoop and/or kneel to install computer equipment
• The employee must have the specific vision ability to complete close vision requirements due to computer work
• The employee is required to be able to complete light to moderate lifting

Our Commitment to Diversity, Equity, and Inclusion

We welcome and respect the variety of experiences, viewpoints, and cultural backgrounds that everyone brings to our workplace. Acclara makes every effort to promote a workplace where leaders model inclusive behaviors and individuals feel respected, valued, and empowered. Together, we promote and sustain an inclusive workplace where people feel a sense of belonging.