Research Associate, Qualitative Team

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Gym membership
• Health insurance
• Paid time off

Overview:

Hanover Research - Research Associate, Qualitative Research
Arlington, VA
Remote Opportunity

The Research Associate (CATI-specialist) role will support our Corporate and Education practices as needed. This researcher will play a crucial part in collecting accurate and valuable data for various research projects. As a CATI specialist, you will engage with respondents over the phone, asking scripted survey questions and recording their responses using computer-assisted tools, playing an integral role in support of our market research efforts. Key job responsibilities include evaluating and creating scripts, as well as scheduling and conducting interviews via email and telephone. In addition, the Associate will work closely with senior researchers to define member needs and draft final deliverables that generate actionable insights. The Associate is expected to manage multiple projects at once and should feel comfortable reaching out via phone to prospective experts.
This position will allow for the swift development and refinement of a comprehensive set of qualitative research skills and provide the opportunity to develop a relationship with a young and rapidly-growing enterprise. We expect all employees to be intellectually curious, ambitious, and interested in assuming increasing levels of responsibility. This position will report to the Senior Research Participant Coordinator.

Responsibilities:

• Design interview protocols with direct oversight from a senior team member
• Identify appropriate contacts for interviews;
• Call through contact lists to schedule interviews;
• Conduct telephone interviews with respondents according to provided scripts and protocols.
• Establish rapport and maintain a professional and courteous demeanor while interacting with respondents.
• Ensure data accuracy and completeness during each interview, clarifying any unclear responses or probing for additional information as necessary.
• Document interview progress, including call attempts, respondent availability, and reasons for non-response;
• Take notes and audio record interviews;
• Compile detailed notes to augment interview transcripts;
• Distribute participant incentives;
• Analyze transcripts using CAQDAS (computer assisted qualitative analysis software) and thematic coding with direct oversight from a senior team member;
• Identify actionable insights and synthesize into a clear, concise report with direct oversight from a senior team member;
• Redact and distribute reports, as applicable.

Desired Skills and Attributes

• Excellent verbal communication skills with an ability to articulate questions clearly and listen actively to respondents.
• Strong attention to detail and ability to accurately record responses.
• Willingness to tackle complex, often unfamiliar research requests;
• Comfort with or experience interacting professionally over the phone;
• High comfort level speaking with respondents over the phone;
• Experience conducting telephone interviews or telephone sales is preferred;
• Ability to work quickly and independently with minimal guidance or oversight;
• Ability to work under pressure and multitask in a fast-paced environment;
• Experience writing and researching for a business or professional audience;
• Ability to accept feedback and constructive critique positively;
• Demonstrable problem solving skills;
• Extremely strong and demonstrable work ethic;
• Strong command of the English language and demonstrated writing and editing skills;
• Excellent organizational skills and attention to detail;
• Excellent interpersonal and communication skills;
• Proven academic achievement;
• High comfort level with Microsoft Office applications, such as MS Word, MS Excel, and MS Power Point.

Qualifications:

Education Requirement
A Bachelor’s degree in Anthropology, Sociology, Psychology, Political Science, or a related discipline is preferred, though candidates with relevant experience who hold other degrees will be considered.

Experience Requirement
1 - 3 years of business or academic experience conducting research, qualitative design/analysis, or professional writing preferred. Prior experience in telephone-based roles, customer service, or market research is preferred.
Location
USA Remote
Office is located in Arlington, VA
#Remote #LI-Remote
Benefits

• Starting at 18+ days Paid Time Off
• 14 paid holidays including Martin Luther King Jr. Day, Juneteenth, Indigenous People’s Day, and personal holidays
• 401(K) employer matching program
• Comprehensive health and dental benefits package
• Health and wellness packages with discounts to local gym
• Annual company-wide day of service and monthly events partnering with local organizations such as KidPower, Martha’s Kitchen, DC SPCA
• Community service opportunities
• Unlimited snacks and beverages (when the office opens again)

Compensation

Hanover Research strives to create compensation and benefits programs that are competitive, equitable and fair. The compensation range for this role at the company is $45,833 - $64,167 . Please note that the base salary offered is contingent on the candidate’s job-related knowledge, skills, and experience. Our base pay range is determined by the role and the market.
Hanover believes in supporting our team’s overall well-being now and in the future. We provide retirement benefits and 401K matching to help you plan ahead, wellness benefits to keep you healthy, medical coverage to lift you up if you or your dependents get sick, and paid time away to rejuvenate. You can learn more about our benefits on our Hanover Research Careers page or please talk to your Recruiter to learn more.

How to Apply

If you are interested in the prospect of working for a dynamic, growing company, we encourage you to submit your resume, and a relevant professional writing sample (consisting of no more than 8 pages on an education or business related topic preferably).

Hanover strives to be accessible to all users and job seekers. If you are a qualified individual with a disability and need assistance in accessing our website or completing a job application, please contact Hanover Research at 202-559-0050 or via email [email protected] All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

About Hanover Research

Founded in 2003, Hanover Research is a global research and analytics firm that delivers market intelligence through a unique, fixed-fee model to more than 1,000 clients. Headquartered in Arlington, Virginia, Hanover employs high-caliber market researchers, analysts, and account executives to provide a service that is revolutionary in its combination of flexibility and affordability. Hanover was named a Top 50 Market Research Firm by the American Marketing Association from 2015 to 2021. To learn more about Hanover Research, visit www.hanoverresearch.com
Hanover Values

• Business Building – We build our business quickly and intelligently and we help our clients do the same
• Thought Leadership and Innovation – We strive constantly to deliver better information in a better way
• Service – To our clients and our community, service is our guiding principle
• Leadership and Mentorship – Our talent is our greatest asset, and we hope to help our people be their best
• Firm Citizenship – We are optimists who believe there are endless possibilities for our company and ourselves

Hanover Research is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.