Sales Strategy & Operations

Who is Kore.ai?

We believe most, if not all, human-to-machine interactions can be automated for the greater good of our customers and their employees. Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees. We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions.

At Kore.ai, you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business that is expanding its global team. Kore.ai is thrilled and proud to again be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023 report.

Position Summary

The Sales Operations role will be a key leader driving the growth and productivity of the global direct sales teams. This role requires strong cross-functional leadership to deliver on a GTM strategy across our direct sales channel, including business development, and sales engineering. The successful candidate should have a proven ability to execute both strategically and tactically, and someone who is excited to do what it takes to make the company successful.

Responsibilities

• Manage weekly cadence of pipeline management, sales forecasting, lead generation analytics, reporting, and strategic insights for Kore.ai’s global sales organization.
• Lead territory planning, quota setting, and partner assignment and coverage models
• Identify areas for opportunity, analyze data, and deliver actionable insights to drive growth
• Develop actionable insights using Tableau, which will require building new dashboards and analytical reporting from scratch with multiple data sources.
• Work with cross functional teams to optimize the sales flow and enable deal delivery
• Play a key role in go to market planning and execution
• Drive new initiatives that will increase the growth of the direct sales team
• Lead a significant portfolio of high impact, cross functional projects delivering operational excellence across process, systems, and customer/partner experience.

Qualifications

• Minimum 4 years of previous experience supporting global partner program within SaaS, CCAAS or UCAAS company required.
• Strong knowledge of operational areas of partner program (reporting, planning, quota setting, AOP, retention, process development & enhancement, compensation, etc) required.
• Heavy experience and proficiency in creating, managing, analyzing reports using native CRM reporting tools, Tableau development experience required. Tableau certification preferred.
• Excellent written and verbal communication skills.
• Demonstrated ability to take initiative, develop relationships and interact with all organizational levels.
• Strong project management skills with attention to deadlines and details.
• Resourceful and efficient problem solver with a strong sense of ownership and analytical mindset.

Education

• Bachelor’s degree in business technology or a related degree preferred.

LOCATION: Remote US / Orlando or NYC preferred

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $140,000 – $150,000. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity.
We’re always looking for talented and passionate people. Get in touch! Send in your CV to [email protected]