Seasonal Customer Service - Remote

Position Overview: 

As a Seasonal Customer Service Representative at Duluth Trading Company, you'll play a vital role in ensuring our customers receive top-notch service during our busy seasons. From the comfort of your own home, you'll engage with customers via phone, email, and chat, assisting them with inquiries, orders, and product-related questions. Your friendly demeanor, problem-solving skills, and dedication to customer satisfaction will make you an essential part of our team. Join us for this exciting seasonal opportunity, representing a brand known for its rugged and innovative products, and make a positive impact on our customers' experience. Embrace the flexibility of remote work while providing exceptional service with Duluth Trading Company!

• This Seasonal position requires availability to be scheduled a minimum of 4 hours per shift, 4 days per week and every other weekend. Schedules vary weekly, with the biggest need for availability between 9:00AM to 7:00PM.

Position Details:

Work Environment: Embrace the convenience of working from the comfort of your home with this exciting remote opportunity!

• Duluth Trading Company provides the computer, phone, headset, keyboard, and mouse.
• You will be responsible for high speed internet, a quiet home office, and a computer monitor.

What You’ll Do:

• Answer incoming calls promptly, providing world-class service and exceeding customer expectations while capturing all customer information accurately.
• Respond accurately and enthusiastically to inquiries about products, pricing, and more in a courteous and professional manner.
• Handle customer issues such as defective items, lost orders, refunds, and shipping information with innovative solutions and expertly assist customers with shopping and product inquiries on the Duluth Trading website.
• Communicate sales, promotions, and apply price adjustments and shipping credits to customer accounts.
• Track packages through Duluth Trading Company's chosen shipper.
• Maintain in-depth knowledge of products, pricing, shipping policies, and return procedures.
• Participate in training programs to enhance performance and meet key performance metrics as a CSR - Tier 1.
• Perform offline duties and special assignments as directed by leadership or workforce teams.

What We’re Looking For:

• Prior experience in a fast paced contact center/customer service environment.
• Excellent communication and interpersonal abilities.
• A customer-centric mindset with a genuine passion for delivering exceptional service.
• Proven problem-solving skills and a solution-oriented approach.
• Familiarity with contact center software and tools.
• Flexibility to work in a 24/7 environment, including weekends and holidays.
• Successful completion of all required training programs is essential to maintain the role and ensure continued professional growth and development.

Position Benefits and Perks
 

Daily pay available
Get a fantastic 40% employee discount
Work from the comfort of your own home
Compensation: $13 - $14.25/ Hour

based on geographical location
Compensation is based on several factors including but not limited to education, work experience, certifications, etc.
The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job. Duluth Trading Company is an equal opportunity employer.