Job details

Vacancy Type

Remote
Job Type

Seasonal

Description

Full job description

About Gap Inc.
Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.

About the Role
In this seasonal role, you will work in an energizing, fast-paced environment focused on delivering exceptional service to our customers through multiple interactive channels of communication. You will be Customer Curious as your support and improve the customer experience and satisfaction. You are an agile solution seeker and are comfortable multi-tasking to solve problems quickly with satisfying solutions while empowered to do the right thing.

This is a full time remote position and is based in Columbus, Ohio.

What You'll Do

Supports strategies, standards, and processes, using a customer centric mindset to deliver results and maximize efficiencies and productivity
Provide excellent customer service by recognizing and responding appropriately to customer’s requests in an efficient and timely manner; manage unique or complex customer interactions
Do the right thing mentality with focus on providing first contact resolution, utilizing a variety of resources
Deliver results through exceptional decision quality and problem-solving skills, with an extraordinary focus on resolution for a positive customer experience
Act in the capacity of “Brand Expert” on policies and procedures to provide accurate information to customers

Who You Are

Proven experience in customer service in a fast paced, multi-tasked environment; Demonstrated abilities in managing escalated customer issues
Create with audacity through using your strong diagnostic skills in listening, probing, and analyzing to determine the root cause of errors and translate business problems into data driven solutions
Ability to research process or transaction flow to identify root cause of errors and to create innovative solutions and processes that enhance the customer experience
Solution oriented individual with strong verbal and written communication skills
Demonstrated technical and functional knowledge and skills to assist in all areas of workload
Proven experience leveraging technology and navigating multiple systems at once

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

US Candidates
Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.

Table

Adress

6001 Green Pointe Dr S, Groveport, OH 43125

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Company Description

Equality & Belonging
When you decide that inclusion isn’t optional, not only do the gaps between us close, but a whole new world of possibilities opens. We can – and we will – do more to be a force for good and break down the centuries-old systems that have held back our black and brown communities. Take a look at our commitments to drive systemic change and enable a culture of belonging for our teams, our customers and future generations. Our Equality & Belonging Network Groups were created by employees to ensure that we build a work force that reflects our customer base and the communities where we do business, and develop a company culture and network that embraces differences and individuality. Our Business Resource Groups include: AANG (African American Networking Group), ASIA (Asians Supporting Inclusion and Awareness), GEAR (Gay Employees and Resources), HOLA (Honoring our Latino Ancestry), and WIL (Women in Leadership). Equal Opportunity Employer We're an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disabilities, military status or any other basis prohibited by law. Every employee is responsible for helping prevent discrimination and harassment in the workplace.

Equal Pay
Gap Inc. pays women and men — globally, dollar for dollar — equal pay for equal work. In 2014, Gap Inc. was the first Fortune 500 company to announce equal pay for equal work, with its methodology and data independently validated by a leading gender and diversity firm. Gap Inc. conducts annual internal pay equality reviews using this approved methodology.

Sustainability
When our founders, Doris and Don Fisher, started Gap Inc. in 1969, a key part of their vision of success was creating opportunities for the people and communities touched by our business throughout the world. Today, we’re working harder than ever to make our business more sustainable by setting bold goals, designing new programs and partnering with others to change our industry for the better. Learn more about our sustainability goals and our progress towards protecting our planet.

Technology & Digital
Build the Future of Retail When you join the Technology team at Gap Inc., you’re part of the engine that drives innovative retail, e-commerce and global enterprise technology for millions of people around the world. We push boundaries. Innovation sits at the core of everything we do. And we’re not here just to execute; we’re here to learn and grow. Ready to learn fast, create with audacity, and lead boldly?

Company Details

Headquarters
San Francisco, CA
Employees
10,000+
Industry
Retail

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Seasonal Customer Support Specialist- Tier 3