SIS Administrator

JOB TITLE: SIS Administrator

STATUS: Full-Time

TYPE: Remote

REPORTS TO: IT Director

PURPOSE:

Smith Chason College is a private postsecondary institute with four locations throughout California and Arizona. The SIS Administrator will be responsible for directing dataflow between systems, managing department workflows, support is sufficient, and ensuring all is working correctly within our SIS (Anthology Student) and CRM (Verity). A substantial portion of the role will require working in a ticket system resolving issues and requests for staff, faculty, and students. This role will serve as a resource to employees and students and will work collaboratively with other members of the IT team to provide exceptional service for staff, students, and the IT department for multiple office locations with upwards of 2500 users.

Ideal candidates will have experience and extensive exposure with Anthology Student. Comfortable working in fast-paced environments. Efficient in problem solving and troubleshooting. Possesses a passion for technology, excellent communication skills, follow directives from upper management, and show the ability to work well with teams.

EDUCATION / QUALIFICATIONS / COMPETENCIES:

• 2+ years of experience in a SIS Administrator role
• Knowledge of the following technology as listed below:
• Anthology Student
• CRM such as Verity, Zoho, Salesforce, etc.
• Microsoft Office365, Azure Directory, Exchange, etc.
• Support desk software such as Zendesk
• Knowledge of Anthology Student API is desirable
• Excellent customer service and communication skills

OVERALL RESPONSIBILITIES:

• This position is remote.
• Serve as a point of contact for technical support and expert for the SIS and CRM and related technology used by Smith Chason College.
• Provide exceptional customer service and resolve issues/requests as needed through documented processes within the IT department.
• Documentation of all support issues/requests, projects, procedures/policies, and training for all positions that will be using the SIS and CRM.
• Manage and troubleshoot issues/requests related to the SIS and CRM and any other related technology.
• Become knowledgeable to an advanced extent of all technology and equipment related to the position.
• Capable of being a team player. Will be willing to work with a full team of support technicians, specialists, managers, and directors.
• Communicate effectively to team members, supervisors, other employees, leadership, third-party vendors, and students.
• Provide timely delivery of projects assigned to this position.
• Provide support and training for all involved with related technology including staff, faculty, students, support, and leadership.
• Will report directly to the IT Director.

PHYSICAL REQUIREMENTS / WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand and/or sit for prolonged periods of time
• Can independently move objects up to 25 lbs.
• Sufficient hand, arm, and finger dexterity to operate a computer keyboard, other office machinery, and perform repetitive motions
• Must have sufficient hearing and speaking ability to communicate in person or on the phone/computer with others

CULTURE OF CARE:

Culture of Care is our commitment to create a supportive environment in which every student can achieve their educational and career goals. Culture of Care encourages one-on-one relationships. Creating a culture that focuses on the student and their wellness. This includes understanding the student's complex lives. It is about creating a school where everyone feels welcomed by:?

• Creating a sense of community in all interactions and communications with students?
• Identifying problem areas and offering assistance?
• Opening up safe conversations for cooperative solutions?
• Holding students to standards and goals that will ultimately make them successful in their careers