Social Marketing and Office Support Specialist

JOB TITLE: Social Marketing and Office Support Specialist

TITLE OF IMMEDIATE SUPERVISOR: PACT Executive Director

JOB SUMMARY: We are seeking a dedicated and versatile individual to join our team as a full-time social media and marketing Specialist. In this role, you will play a crucial part in raising awareness about mental health, engaging with our community, and providing essential administrative support to our office. Your work will contribute to our mission of promoting mental well-being and providing valuable resources to those in need.

Social Media Responsibilities:

• Develop and implement a comprehensive social media strategy to increase program awareness and engagement.
• Create, curate, and optimize engaging and informative content for our social media platforms.
• Plan, execute, and optimize paid social media advertising campaigns, if applicable.
• Monitor and analyze social media performance metrics, using insights to continually improve our social media strategy.
• Foster a sense of community and engagement among our social media followers by building relationships, responding to comments and messages, and encouraging user-generated content.
• Collaborate with industry professionals and influencers to expand our communication network.
• Develop a Crisis Management System to handle difficult situations or negative feedback effectively, promptly, and professionally.
• Promote program activities, events, and mental health resources effectively through social media.

Office Support and Administration Responsibilities:

• Assist with general office tasks, including answering phone calls, managing emails, and scheduling appointments.
• Maintain office records, files, and documents in an organized and efficient manner.
• Handle basic bookkeeping tasks, such as expense tracking and invoice management.
• Coordinate meetings, events, and logistics, ensuring smooth execution.
• Help create reports and presentations to share program updates and insights with stakeholders.
• Collaborate with team members on various administrative projects and tasks.

Qualifications and Prior Experience:

• Demonstrated experience in social media management, content creation, and strategy development.
• Strong writing and communication skills.
• Proficiency in office software and administrative tasks.
• Excellent organizational and time-management skills.
• Ability to multitask and switch between social media and office support duties effectively.
• Knowledge of mental health or related fields is a plus.
• Certifications in social media marketing or relevant administrative skills are advantageous.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Demonstrated experience in mental health or related fields.
• Proven track record in social media marketing.
• Strong writing and content creation skills.
• Familiarity with mental health best practices.
• Analytics and data-driven decision-making.
• Crisis management and communication skills.
• Understanding of diverse audiences.
• Knowledge of mental health resources and organizations.

TRAVEL: Some travel within the five-county service region.

Job Type: Full-time

Pay: $16.98 - $19.69 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Willmar, MN 56201: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person