Student Dispatcher Part Time and Full Time Available

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

EverDriven is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community. We exist to ensure that children with special needs receive safe, efficient, and cost- effective transportation to and from school. Our proprietary, best-in-class, technology solutions enable school districts and parents to easily plan, track and adjust each student’s trips, to and from school, and gives the student access to the educational experience they deserve. Every Trip. Every Day. If you’re someone who thrives in a mission forward, fast-paced, technology driven environment, we would love to talk to you about a fulfilling career at EverDriven.

Position Summary:

Our Student Dispatch Team helps coordinate with school districts, parents, and drivers to ensure students are transported safely and on time to and from school.
Pay Rate: $18.50/hour
 

Office Location: Fort Collins, CO
 

Schedule: Monday-Friday, Day Shift
 

Responsibilities:

• Handle a high volume of inbound and outbound calls to Parents, Drivers and School Districts in a courteous, timely and professional manner while meeting and exceeding department volume quotas and KPIs.
• Field questions and provide accurate information regarding our products and services surrounding school transportation.
• Listen, identify and assess the caller needs to find solutions to pick up and drop off problems and achieve satisfaction while meeting business deliverables and adhering to company objectives
• Handle transportation complaints in a professional manner by resolving according to department and company policies and procedures, escalating to appropriate staff when needed to ensure appropriate resolution.
• Communicate and coordinate with other departments to resolve student transportation issues.
• Share knowledge with peers and support new employee learning through demonstrating systems usage and appropriate communication with customers.
• Provide back up or assist other departments as assigned.
• Remain cognizant and well informed of changes in product offerings, process, system and procedure changes to ensure accurate communication of information to customers.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job.
• As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA).

Requirements

• High school diploma, general education degree, or equivalent
• Ability to stay calm when customers are stressed or upset
• Proficient using computers and navigating between multiple screens and applications
• Experience working with customer support
• Ability to multitask, prioritize and manage time effectively

Benefits

• Medical, Dental, Vision insurance
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Paid Time Off (PTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program

Commitment to ESG:

Since 2006, EverDriven has remained committed to incorporating environmental, social and governance fundamentals into the framework of our internal and external culture. Today, ESG principles are part of the lifeblood of EverDriven and a driving influence that shapes not only our culture but all aspects of our day-to-day operations. We believe ESG principles enable us to more successfully achieve our mission to help every child have an equal opportunity to learn, grow, and succeed.
Commitment to Diversity and Inclusion:

EverDriven is a mission-centered, action-oriented company that honors diversity and inclusion. Our customers come from all walks of life and so do we. We strive to hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our cultural health stronger. In turn, our inclusive culture inspires our innovation and fosters a sense of belonging so we can continue to serve the most vulnerable populations with excellence.

Commitment to Equal Opportunity:

EverDriven Schools is deeply committed to building a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Visit our website and learn more about us at www.EverDriven.com .