Systems Analyst I - Employee Owner Experience (EOX)

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee stock ownership plan
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.

This position will be located in: Fargo , ND or Bismarck, ND or Charlotte, NC or Minneapolis, MN or Phoenix, AZ Remote work opportunity

Job Summary
The Systems Analyst works as part of the IT Department’s Employee Owner Experience team to support Border States’ digital productivity and collaboration suite.

The Systems Analyst will communicate with internal/external partners to make sure all employee owners are able to leverage our suite of digital productivity/collaboration solutions. This role is responsible to facilitate discussions on how Border States can improve our operational excellence and enterprise-wide business processes. Develop business solutions with out of the box functionality, no code/low code solutions using industry best practices and knowledge of the future path of collaboration tools.

This role will promote the use of the tools to support company-wide collaboration and document efficiencies to help transform the way our employee owners think about and use technology. The Systems Analyst must champion the use of the tools to drive company-wide teamwork and help transform the way Border States thinks about and uses technology solutions.

Responsibilities

• Assists in defining, developing, and supporting Border States collaboration toolsIncludes but not limited to: Office365, SharePoint, Teams, Jira, ServiceNow
• Configure digital solutions utilizing out of the box features and functions for low code or no code solutions along with user documentation to describe new or enhanced functionality
• Collaborates with the business, development and other analysts to translate business needs to technical requirements, gives recommendations along with justification to stakeholders
• Ensures best practice operational processes are in place and adhered to including:Border States SharePoint Strategy
• Provides recommendations on improvements
• Provides technical analysis on business projects
• Recommends changes to policy and procedure
• Drives efficiencies through optimization and automation
• Trains users on tool features, functionality, and best practices
• Researches, recommends, and aids in implementation of emerging technologies and/or vendor solutions as they relate to company’s best practices.
• Performs off-hours support as needed
  Perform other duties as assigned by supervisor or designate.

Qualifications

• 4 Year STEM Degree or equivalent experience
• Minimum 1 to 2 years of relevant work experience
• Ability to self-learn new and emerging technologies to deliver innovative solutions
• Knowledge of Office 365 tool set
• Ability to read, write and speak in English required.
• Prefer good working knowledge of PC for Windows, Microsoft Office (Word, Excel, Access, and PowerPoint), Internet, and email.

Skills and Abilities

• Excellent interpersonal, written and verbal communication skills.
• Ability to effectively plan, organize, and prioritize.
• Detail-oriented with strong problem-solving skills
• Ability to analyze a situation for potential future problems.
• Ability to consistently provide quality service to meet and exceed customer expectations while demonstrating patience in a customer service/support role.
• Ability to manage multiple IT projects in parallel.
• Good functional, communication and organization skills.
• Ability to effectively meet deadlines and milestones as well as provide timely updates.
• Ability to ensure strong alignment between the business requirements/needs and the application solutions/services.
• Ability to foster teamwork in a fast-paced project environment.
• Ability to meet the development demands of a dynamic, growing company.
• Excellent customer service skills include being competent, accurate, responsive, and engaged.

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

Lift from Waist:

• < than 10 lbs. - Not at all
• 10 to 25 lbs. - Not at all
• 26 to 50 lbs. - Not at all
• 51 to 75 lbs. - Not at all
• 75 to 100 lbs. - Not at all
• 100+ lbs. - Not at all

Lift from Floor:

• < than 10 lbs. - Frequently
• 10 to 25 lbs. - Occasionally
• 26 to 50 lbs. - Occasionally
• 51 to 75 lbs. - Not at all
• 75 to 100 lbs. - Not at all
• 100+ lbs. - Not at all

Carried for Distance:

• < than 10 lbs. - Not at all
• 10 to 25 lbs. - Not at all
• 26 to 50 lbs. - Not at all
• 51 to 75 lbs. - Not at all
• 75 to 100 lbs. - Not at all
• 100+ lbs. - Not at all

Physical Activity
Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Occasionally
• Crawling (moving about on hands and knees or hands and feet) - Occasionally
• Climbing/Walking Stairs (ascending or descending) - Occasionally
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Travel (travel needed to perform job duties) - Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.

Our History

Border States is a leader in the electrical supply distribution industry with over 100 locations in 24 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers’ needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.

Values
As a Border States employee-owner, you’re responsible for living our mission, service philosophy and service standards.

Mission
Border States provides value to our customers by delivering innovative product and supply chain solutions.

Service Philosophy
We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

Service Standards
Border States employee-owners are competent, accurate, responsive, and engaged .

Your career
Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?

Border States has a competitive benefits package which includes but is not limited to:

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time and more!
• Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

Equal Opportunity For All

It’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.

Drug Free/Smoke Free workplace