Technical Support Specialist (Remote)

Company Overview:
Velocity Logic is a growing loyalty software company based out of upstate NY, specializing in solutions for the fuel and convenience industry. We provide innovative software products that help businesses enhance customer loyalty and drive growth.

Job Summary:
As a Technical Support Specialist at Velocity Logic, your primary goal is to support our retail customers by assisting them with platform tasks and effectively managing reported bugs. You will play a crucial role in ensuring our customers receive the best possible support and contribute to the ongoing development of our platform.

Responsibilities:

• Provide technical support and assistance to customers through various communication channels, including email, chat, and phone.
• Troubleshoot and resolve customer issues related to Velocity Logic's loyalty software products and services.
• Collaborate with the development team to identify, document, and report software bugs and issues promptly.
• Participate in software development projects, contributing to code writing, testing, and deployment as required.
• Develop and maintain comprehensive documentation, knowledge base articles, and FAQs to aid customers and internal teams.
• Assist in the creation and execution of test plans for new software releases to ensure product quality and reliability.

Qualifications:

• Proficiency in one or more programming languages (e.g., Python, Java, JavaScript, C#).
• Familiarity with web technologies such as HTML, CSS, and JavaScript frameworks.
• Previous experience in providing technical support to customers or end-users is preferred.
• Strong problem-solving and analytical skills to diagnose and resolve complex technical issues efficiently.
• Excellent communication and customer service skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work both independently and collaboratively in a team environment, contributing to a positive and inclusive work culture.
• Bachelor's degree in a relevant field, such as Computer Science or Information Technology, or equivalent work experience.

Work Environment:

Velocity Logic offers a flexible work environment with remote work options to promote work-life balance and accommodate our team members' needs.

Benefits and Perks:

• Competitive salary and performance-based bonuses.
• Comprehensive health care coverage.
• Collaborative and inclusive company culture.

Application Process:

Interested candidates should submit their updated resume and/or portfolio highlighting their relevant experience and skills

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Paid time off