Technology Support Specialist

The Technology Support Specialist is responsible for working collaboratively with the Technology Support team to provide high-quality technology and systems support to corporate users as well as Retail & Cultivation locations. They will be responsible for providing assistance to organizational associates across a wide array of technology and systems. This role will also be expected to collaborate with Information Technology colleagues on the development, revision, and implementation of the overall IT Strategy.

Location: Remote with up to 20% travel expected. Preference to candidates who reside in states of operation: IL, MI, OH, PA, MD, MA, NJ

Primary Responsibilities:

• Provide level 1 technical support for all company technology and systems; including Microsoft 365 / Azure; internet services; telecommunications services; network and end-user hardware; point of sale and other retail systems; inventory management systems.
• Work effectively with technology support ticket system to effectively organize, track and execute technology support incidents.
• Contribute to ensuring support incidents are quickly assigned and ultimately, addressed across the entire Technology Department.
• Collaborate with Information Technology colleagues to develop and implement processes for knowledge sharing with IT Support team to enable Level 1 support on all technologies and systems.
• Assist in the management of user accounts as needed across all organizational systems.
• Deliver an efficient response to the user-base and reinforce the customer focus of the Technology Support Team.
• Develop, share and maintain a knowledgebase of technical help resources available to both the Technology Support Team and systems end users.
• Be on-call, work irregular hours, and travel (max 20%) as required.

Requirements:

• Minimum two years' business experience in an IT environment providing technology support to organizational users.
• Preferred experienced should include but is not limited to: Microsoft 365 / Azure, LAN / WAN, HPBX, Client-Server infrastructures and SaaS architectures, Retail systems including Point of Sale.
• Bachelor's degree in computer science. Will accept a combination of relevant work experience, course work, and certifications.
• Ability to work independently, on a team, and a virtual team.
• Ability to be on-call, work irregular hours, and travel (max 20%) as required.

Company Overview

Ascend Wellness Holdings (AWH) is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patient's lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. When it comes to customer service experience, our dispensaries will set a new standard of excellence, emphasizing health and wellness by a highly knowledgeable team. A team that is committed to our values, our people, and our communities; we are looking for people who are inspired by our vision and stay dedicated to our mission as we continuously expand.

EEO Statement

Ascend Wellness Holdings, LLC and its subsidiaries is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.