Telecommunications Engineer II

Benefits

• Health insurance
• Vision insurance

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. We are looking for a future caregiver to take on the role of a Telecommunications Engineer II within our world-class team of caregivers. Within this role, you will be someone who provides engineering of enterprise-wide telecommunication systems to include evaluation, design, provisioning, and implementation of appropriate technology solutions and services. Serves as an architect for new telephony systems and build out constructs. Ensures system performance, availability, and reliability of deployed technology / services delivered to the clients. Serves as an escalation point on complex technical problems and support issues providing problem diagnostic and consulting services. Formulates, documents, and communicates technical standards and procedures as required to maintain systems, network transport, peripherals, reporting systems, etc. Evaluates client requirements and defines telecommunications requirements necessary for supporting vendor personnel to render a quote and scope of work. Reviews quotes and scope of work documents for appropriateness for capital or expensed acquisitions. Provides analytical, Project management, and technical support with emphasis on voice switching and transmission facilities. Develops and updates project plans to ensure meeting required deadlines. Supervises vendor or other support personnel as required. Interfaces and coordinates install activities with selected vendors, Local Exchange Carrier, and Inter-exchange Carrier. Ensures that pertinent information is timely coordinated with appropriate internal functional areas to include other Telecommunication groups. Experience with Cisco Unified Contact Center Enterprise UCCE highly preferred. 24/7 On-Call Rotation: Once every six weeks, this role requires Sunday-Sunday 24/7 on-call coverage. Applicant must be available to work on-call rotation.. “Remote Work in Ohio, Florida, or Nevada desirable” – This position is a work from home opportunity, preferably in the state of Ohio, Florida, or Nevada. Other states will be considered. At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being, and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

• Provides evaluation, engineering, standards compliance, provisioning, install planning, and implementation of projects (e.g. new site, build-out activities as well as system upgrades) and/or operational practices. Interprets business needs and matches them to appropriate telecom equipment and/or applications while providing effective and economical solutions to telecom business requirements (as constrained by governing budgets).
• Provides project budgeting estimates to include scope of work and contract reviews and recommendations.
• Communicates production requirements for on-going maintenance and support.
• Provides design requirements and configuration of new and/or upgraded telecommunications hardware and software.
• Coordinates the installation of hardware, Operating System, applications software, and peripherals as required.
• Develops and communicates technical environmental requirements related to physical space, system security, power, HVAC, etc.
• Participates in project and change control meetings concerning the physical placement and installation of telecommunication solutions.
• Uses a standard Project Book to document all related activities.
• Provides for the design, planning and scheduling of integrating additional hardware, OS upgrades, or other enhancements into production systems as required to sustain a supportable product.
• Provides project implementation schedules and monitors activities and escalates issues within the vendor support channel and/or senior management as necessary.
• Creates documentation as needed in the support of production turn over needs, on going maintenance, and usage of voice service equipment.
• Other duties as assigned.

Education:

• Bachelor's Degree in Computer Information Services and/or Telecommunications, or a minimum 10 years equivalent experience.

Certifications:

• Applicable certifications within the healthcare and information technology are preferred but not required.
• For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date.

Complexity of Work:

• Individual must be able to work in an evolving, fast paced and challenging work environment.

Work Experience:

• Minimum of 10 years related experience in information systems environment to include at least 5 years of extensive hands-on support of a large multi-service environment is required.
• Experience with large scale VoIP enabled PBX products that support over 1000 stations. Examples include Cisco, Avaya, or NEC PBXs.
• Experience with Cisco Unified Contact Center Enterprise UCCE highly preferred.

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system.
• Ability to operate a computer and other office equipment.
• Ability to communicate and exchange accurate information.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Keywords: Cisco Unified Contact Center Enterprise, Cisco UCCE, UCCE, Telecommunications Engineer, Senior Telecommunications Engineer, Telecomm engineer, Telecommunications, Telecomm,

Pay Range

Minimum hourly: $40.48

Maximum hourly: $61.74

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.