Tier 1 Support Technician

Benefits

• Dental insurance
• Flextime
• Health insurance
• Paid time off
• Work from home

You: An up-and-coming technology guru with beginner to intermediate-level support experience with a passion for helping your colleagues resolve their technical barriers to become the most effective advocates for PLF's mission. In addition, you are dedicated to mastering all our technology software to elevate your colleagues’ ability to use them efficiently and effectively. More importantly, you are customer-focused and thrive on getting the best possible outcome for your colleagues.

Them: Bureaucrats, city councils, mayors, governors, and federal agencies stripping Americans of their rights every day. There’s a lot of government overreach out there, and it’s backed by seemingly endless resources. But fortunately, like all lumbering giants, abusive government is most vulnerable when countered by individuals who act strategically and nimbly, take calculated risks, have each other’s backs, and are confident in, and passionate for, the cause—the very sort of swashbucklers we employ in spades here at PLF.

Us: We fight back. Pacific Legal Foundation is the nation’s first and most successful public interest law firm dedicated to vindicating individual liberty. PLF has an unmatched record in the United States Supreme Court, with 17 victories out of 19 cases litigated at the Court. We also have more than a hundred active cases across the nation.

We are a next-generation public interest law firm. What does “next-generation” mean for a legal nonprofit? It means we aren’t interested in doing the same thing as everyone else. We aspire to be the best player in a constantly changing game.

Getting down to brass tacks, your specific job duties likely will include:

• Being the first set of eyes on every ticket that arrives at our helpdesk system.
• Providing first-level (Tier 1) technical support to internal staff members.
• Ability to know when to escalate issues to (Tier 2) support.
• Setting up devices and installing applications for new employees.
• Helping to manage inventory of PLF’s equipment and licenses.
• Assisting in new-hire onboarding with technology walk-throughs for new staff.

This role is ideal for someone with:

• An incredibly strong customer service mentality.
• A sharp attention to detail.
• An understanding of and support for the organization’s mission and vision for individual liberty.
• 1+ years of helpdesk or technology support experience preferred.
• Prior support experience with both Windows and MacOS systems is highly preferred.
• Some familiarity with iOS and Android mobile platforms
• Experience with Office 365 (Outlook, Word, Excel, Teams, and OneDrive). RingCentral, Zoom, Adobe Creative Suite, Salesforce, and Asana are a plus—but not required.
• Awareness and understanding of current IT Security threats (i.e. Viruses, malware, ransomware, spam, spoofing, fishing, etc.)
• Willingness to earn IT certifications – but they are not required.

This role reports directly to the IT Training Manager and will work closely with the entire IT Team. While this is a fully remote position, a major plus for candidates who live near our Arlington, VA, or Sacramento, CA areas who can provide on-site support when needed to our offices. You can expect to travel approximately 15% of the year to our Sacramento, CA, and Arlington, VA offices in addition to our semi-annual company retreats.

GENERAL INFORMATION

Pacific Legal Foundation identifies and litigates important legal issues to set landmark precedents that will benefit Americans nationwide. Using strategic and principled litigation, communications, and research, we battle for freedom in the nation’s courts and the court of public opinion.

As a national nonprofit organization, PLF has brick-and-mortar offices in Sacramento, CA; Arlington, VA; and Palm Beach Gardens, FL, although approximately half of the staff work from home offices across the country.

TO APPLY:

If you think you might be a good fit, please submit the following application materials.

• Your resume, including your experience in the liberty movement and relevant professional experience
• A cover letter explaining why PLF is the place for you, why you want to fight for liberty, and what distinguishes you from typical applicants

This is a full-time, permanent position. PLF is committed to recruiting and retaining the highest-quality talent available nationwide, and we offer a total compensation package that includes a competitive salary, medical and dental insurance, and employer-paid retirement savings. We take work-life balance seriously through our generous paid leave and flextime policies. We have a flexible, collaborative, positive, and collegial work environment. We take pride in investing in your future and encourage internal advancement. PLF is the place for someone principled, tenacious, and determined to succeed in positively shaping the future of our country and restoring real limits on government power. Join us.