Underwriting Support Analyst I - (Underwriting Call Center)

Benefits

• 401(k)
• 401(k) 2% match
• Paid time off

Location: Various Locations
Work Type: Full Time Regular
Categories: Customer Service, Underwriting

This an entry level position assigned to one of the following areas: Express Final Action, Express Underwriting Call Center, Client Interview, HUS, and Admin. This position provides operational support in a variety of functions. Technical aptitude and knowledge of the new business process to analyze and interpret the needs of our internal and external partners and customers.

WHAT WE CAN OFFER YOU:

• Estimated Hourly Wage: $18.75 - $20.00, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Regular associates working 40 hours a week can earn up to 15 days of vacation each year.
• Regular associates receive 9 paid holidays in 2023.
• Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 56 hours of personal time in 2023, prorated based on the start date.

WHAT YOU'LL DO:

• Contributes to the efficient and effective achievement of business objectives by evaluating the situation, making sense of complicated issues, and conducting thorough evaluation to process new business applications.
• Attention to detail is required. Notices when information and underwriting requirements appear wrong or incomplete or need verification. Distinguishes varying information to understand what is pertinent.
• Uses a variety of systems and tools to support multiple underwriting areas. Must be able to understand the all the systems, the capabilities of those systems and be fluent in them all.
• Need to be proficient in soft phone handling to transfer calls appropriately.
• Learning and practicing critical thinking and problem-solving techniques at this level. Recognizes problems and conducts thorough analysis to break down complex information into management parts. Works collaboratively to recommend process improvements to enhance customer experience.
• Communication is clear, concise, and professional. Uses appropriate grammar and spelling. Must be timely and curious in all their communication. Leverage contemporary company communication tools to convey message.
• Delivers an exceptional customer service experience by providing appropriate product/process support and demonstrating a high level of responsiveness and follow-up on commitments.
• Provides high quality customer service by remaining knowledgeable of current guidelines and practices. Conducts customer interviews and understands which scripts to use and follow up questions to ask based on underwriter.
• Works collaboratively to recommend process improvements to enhance customer service, increase efficiency or reduce unnecessary steps/hand-offs.

WHAT YOU’LL BRING:

• Ability to work flexible shifts and maintain regular and predictable attendance with adherence to department expectations.
• Shows a sense of urgency and is accountable for results.
• Strong customer service skills with the ability to assess and understand the needs of the customer.
• Strong knowledge/skill/understanding of computer systems such as email, data entry, and Microsoft products, with proficient with keyboarding skills.
• Strong Attention to Detail with effective time management and organizational skills.
• Demonstrates learning agility in key job functions, takes end to end ownership of assigned workload.
• Strong written and verbal communication; uses sound judgement.
• Ability to multitask effectively, work under pressure, meet deadline requirements and be flexible to meet changing customer needs.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

VALUABLE EXPERIENCE:

• Bilingual - Spanish/English
• Previous underwriting call center skills/experience

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

After applying, for inquiries about your application or the hiring process, please email our Talent Acquisition area at [email protected]. irca

Help: [email protected]