Vendor Operations Analyst - Remote

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

JOB SUMMARY

The Analyst, Vendor Operations role will be accountable for monitoring, reconciling and reporting of assigned vendors’ performance, data, inventory, projects, and initiatives used by Conifer within revenue cycle management activities. The role is located in Frisco, TX (remote or in office) and will work directly with a number of vendor partners located Nationally and Internationally. A successful candidate should be comfortable working within a highly matrix-driven organization, exhibit solid organizational, communication, and negotiation skills, and have a strong customer focus.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Develop, trend and maintain reporting for Service Level Agreements (SLAs) and Performance metrics, assigned inventory or data placements, audits, projects and quality metrics.
• Develop and drive execution on processes (including process mapping, policies and procedures, design sessions, inventory management, training and refreshers, vendor scope management), Activities within timelines (transitions and projects) and reconciliation of vendor(s) invoice for payment.
• Evaluate and track effectiveness of vendors, propose changes in placement volumes and processes, as needed, and ensure business needs or inventory liquidation rates are within accepted guidelines.
• Effectively communicate with Clients, Contracting & Governing, Intregrations, Transitions, Product Line operations, Client Performance / Delivery and other partnering organizational teams to assist with new client and/or facility integrations, onboarding, scope changes and terminations of Client vendor contracts.
• Accurate research and submission of processes, workflow, analytic and IS tickets.
• Evaluate avenues to drive efficiencies through expense and revenue, as relates to the assigned portfolio of vendors, overall contractual terms, service level agreements and pricing for the vendor(s).
• Perform, create, communicate and execute approved action plans on audits of quality and operational processes to ensure compliance with Conifer and Client requirements.
• Maintain compliance within the vendor(s) processing for System and Website Security approvals, deletions and audits. (eiD request and Client Paper request for system access and websites)
• Special projects as assigned.

FINANCIAL RESPONSIBILITY (Specify Revenue/Budget/Expense):

• Ensure Vendor(s) inventory/data placement and projects are managed within budgetary guidelines.

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to Multi-Task and Prioritize activities
• Excellent analytical and problem-solving skills, Advanced MS Excel skills
• Excellent communication and inter-personal skills
• Excellent project management skills including MS Project, MS Office, PowerPoint, etc.
• Ability to develop manage, control cross functional processes and project timeliness
• Proven ability to recommend and apply best practices

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience required to perform the job.

• 0-2 years of experience in HealthCare and / or managing vendors preferred
• 1-3 years of experience in data analysis and / or active project management
• Bachelor’s Degree in Business or related field preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position, use computer and answer telephone
• Ability to travel

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Work Environment
• Hospital Environment
• Remote Environment

TRAVEL

Approximately 10% to 20% travel may be required (Nationally or Internationally)

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.