Job details
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Vacancy TypeRemote
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Pay$65,000 - $75,000 a year
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Job TypeFull-time
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Shift and ScheduleFlextime, Monday to Friday, 8 hour shift, Day shift
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Remote JobsRemote IT Jobs
Description
Primary Duties:
The Warranty/Technical Support processes dealer submitted warranty claims in accordance with HHI/HCEA policy. To maintain and update all warranty related material for use in the warranty process.
Responsibilities:
- Provide technical advice and instruction to our Dealer Network through our online CRM.
- Maintain technical information on HCEA products and provide dealers and HCEA service with information as requested.
- Maintain dealer labor code/allowance schedule and distribute for use by field and dealer personnel.
- Be familiar with and process dealer submitted warranty claims in accordance with State Dealer Protection Laws.
- Work with Product Support and Service departments in the investigation of product issues and resolution.
- Distribute, track and monitor field service campaigns required for product improvement/recall in accordance with HHI policy.
- Monitor failure trends and report information to R&D/Engineering on Hyundai Construction products.
- Provide information regarding modification or changes required to Hyundai technical documentation.
- Works with parts department on any part improvement submissions from HHI to ensure related parts are available and field labor times are updated to accommodate any changes.
- Develops and maintains database of FAQ related to technical product information.
- Assist dealer personnel in proper submission of warranty claims.
- Submits recover report and invoice to HHI for covered claims. Monitor and resubmit wrong claims.
- Maintain warranty parts return area. Track and ship requested parts to HQ, Test failed warranty parts and validate warranty claims. Report findings back to dealers on parts that are tested and deliver a Failure Analysis.
Qualifications:
- Technical experience is needed. (Forklift or Automotive Mechanical)
- Strong computer skills, Microsoft Office (Excel, Power Point and Word)
- Other duties and functions appropriate to the position as assigned by the manager from time to time.
Work environment and other requirements:
The work environment is a non-smoking office environment. Mostly sitting with computer and phone usage. Accommodations can be made for handicapped employee. Travel only on an “as needed” basis.
Benefits:
- Health Insurance is 95% paid by the company
- Medical, Dental and Life Insurance 100% paid by the company
- 401K Match
- KPI Bonus Incentive
- 1 day work from home, 4 days in-office <Eligible after 90 days probation>
- Flexible Schedule (7am - 4pm / 8am - 5pm / 9am - 6pm) <Eligible after 90 days probation>
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid remote
- Office
Work Location: Hybrid remote in Norcross, GA 30071
Table
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Adress6100 Atlantic Blvd, Norcross, GA 30071
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